Question 1

What is TrueDev?

Accepted Answer

TrueDev is a Thailand-based software development agency with 29 years of experience. We specialize in custom web applications, mobile apps, SaaS platforms, and AI-powered solutions. Every project is built from the ground up — no templates.

Question 2

Where is TrueDev located?

Accepted Answer

Our headquarters are in Bangkok, Thailand. We serve clients globally and work across multiple time zones. Our CEO Mikael Löfberg is personally involved in every project.

Question 3

What industries do you serve?

Accepted Answer

We work across a wide range of industries including hospitality, real estate, finance, healthcare, e-commerce, SaaS, media, security, education, and logistics. Our solutions are tailored to each sector's unique requirements.

Question 4

What services do you offer?

Accepted Answer

We offer full-stack web development, mobile app development (iOS & Android), AI/ML solutions, UX/UI design, cloud hosting & DevOps, ongoing support & maintenance, and Google Ads management. Everything custom-built for your needs.

Question 5

Do you build custom software or use templates?

Accepted Answer

Every project is custom-built from scratch. We never use off-the-shelf templates. Our AI-augmented development process means we deliver custom quality at template speed — you get a unique, performant product designed specifically for your business.

Question 6

Can you redesign or rebuild an existing application?

Accepted Answer

Absolutely. We regularly help businesses modernize legacy systems. We audit your existing application, plan a phased migration, and rebuild with modern technologies — minimizing downtime and ensuring a smooth transition.

Question 7

How do you use AI in your development process?

Accepted Answer

AI is integrated into every stage: requirements gathering, design-to-code automation, intelligent code reviews, automated testing, and deployment optimization. This gives us the output of a team 6x our size without sacrificing quality.

Question 8

How much does a typical project cost?

Accepted Answer

It depends on scope and complexity. Simple websites start from 30,000 THB, business sites with CMS from 80,000–200,000 THB, web applications from 150,000–500,000 THB, and complex platforms from 300,000 THB upward. We provide detailed, transparent proposals before any work begins.

Question 9

Do you offer fixed-price or hourly billing?

Accepted Answer

We offer both. Fixed-price contracts work best for well-defined scopes, while time-and-materials billing suits ongoing or evolving projects. We'll recommend the best approach during our initial consultation.

Question 10

What are your payment terms?

Accepted Answer

Standard terms are 50% upfront and 50% on delivery. For larger projects, we offer milestone-based payments. We accept bank transfers and credit cards via Stripe.

Question 11

Do you offer ongoing maintenance plans?

Accepted Answer

Yes. We offer monthly support plans covering bug fixes, security updates, performance monitoring, and feature enhancements. Plans are flexible and scale with your needs.

Question 12

What technologies do you use?

Accepted Answer

Our primary stack: Next.js, React, TypeScript, and Tailwind CSS for frontend; Node.js, PostgreSQL, and Supabase for backend; Python for AI/ML. We select the best tools for each project — no one-size-fits-all.

Question 13

Do you handle hosting and deployment?

Accepted Answer

Yes. We offer full hosting and DevOps including server setup, CI/CD pipelines, SSL, CDN, database management, and 24/7 monitoring. We work with our own VPS infrastructure as well as AWS, Google Cloud, and Vercel.

Question 14

How do you ensure code quality?

Accepted Answer

Multiple layers: AI-assisted code reviews, automated testing (unit, integration, E2E), continuous integration pipelines, performance benchmarks, and security scanning. Every pull request passes through these checks before deployment.

Question 15

Will I own the source code?

Accepted Answer

Yes. Upon full payment, you receive complete ownership of all source code, designs, and documentation. We provide full repository access and detailed handover documentation. No lock-in, ever.

Question 16

What does your support include?

Accepted Answer

Bug fixes, security patches, performance optimization, server monitoring, uptime guarantees, and minor feature adjustments. We offer different tiers based on response time and coverage needs.

Question 17

What are your response times?

Accepted Answer

Critical issues (site down): within 1 hour. High-priority bugs: within 4 hours. Standard requests: within 1 business day. Premium support clients get 24/7 coverage.

Question 18

How do I report an issue?

Accepted Answer

Through our client portal, email, or phone. All tickets are tracked and you receive regular status updates until resolution.

Question 19

Can you provide training for our team?

Accepted Answer

Yes. We offer training sessions and comprehensive documentation so your team can manage content, understand the codebase, and handle day-to-day operations independently. Remote or on-site.

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