Agreement to our Privacy Policy

This Privacy Policy (“Policy”) describes how www.truedev.co.th (“True Dev Company Limited” or “We/Our”) collects, uses, and discloses personal information. (“Personal Information”) that you (“User” or “you”) provide it to use of the Website www.truedev.co.th and such products or services (collectively referred to as the “Website” or “Services”) to comply with the Personal Data Protection Act 2019 (“PDPA”)

This includes explaining your choices regarding our use of your personal information and how you can access or keep your information current. This policy does not apply to the operations of companies that we do not maintain or individuals that we do not employ or manage.

Collection of Personal Data

We will collect the personal data that receive directly from you as follows:

• name
• telephone
• email address

Types of Data Collected

Personal data such as name, surname, age, date of birth, nationality, identification card, passport, etc. Contact information such as address, telephone number, e-mail address, etc.

Account details such as username, password, transaction history, etc.

Proof of identity such as a copy of identification card, copy of passport, etc.

Transaction and Financial information such as purchase history, credit card details, bank account, etc.

Technical data include IP address, Cookie ID, Activity Log, etc.

Other such as photos, videos, and other information that is considered personal data under the Personal Data Protection Laws.

How to store personal data

We will maintain your personal data in paper and electronic formats. We will retain your personal data for the period necessary to comply with our legal obligations, resolve disputes, and enforce our contracts and terms and conditions unless it is necessary to continue collecting or as required by law.

We may use aggregated information obtained from your personal data to update or delete it, but we will not use it in any way that would identify you personally. When the storage period expires the personal data will be deleted. Therefore, the right to request access, the right to request deletion, and the right to request correction. Right to request data portability It will become unenforceable once the storage period has expired.

Storage of Data

We store your personal data as hard copy and soft copy.

We store your personal data by using the following systems:

• Our cloud server in Thailand
• Our cloud server outside of Thailand
• Third-party server service providers in Thailand
• Third-party server service providers outside of Thailand

Use of Data

We use the collected data for various purposes:

• To create and manage user accounts
• to make and manage orders
• to deliver products or services
• To improve products or services
• To send administrative information
• To send marketing communications or promotional information.
• To respond to inquiries and offer assistance
• To solicit feedback from users
• To improve the user experience even further
• To post or publicize your satisfaction with our products and services.
• To enforce our terms and conditions and policies
• To protect from unwanted and dangerous users
• to respond to legal claims and avoid damages
• To operate and manage the website www.truedev.co.th and services
• To engage in any other activities related to the True Dev website and services.
• To comply with the Terms and Conditions
• To comply with the laws and regulations of government agencies

Sending or transferring personal data abroad and storing it

Depending on your location, transmission or transfer of data may involve transferring and storing data to countries other than your own. If any information is sent or transferred You can check the relevant sections of this document or inquire with us using the information we provide in the contact section.

Data Retention

We will retain your data for as long as necessary during the period you are a customer or under a relationship with us, or for as long as necessary in connection with the purposes set out in this Privacy Policy, unless the law requires or permits a longer retention period. We will erase, destroy, or anonymize your personal data when it is no longer necessary or when the period lapses.

Data Subject Rights

Subject to the Personal Data Protection Laws thereof, you may exercise any of these rights in the following:

Withdrawal of consent: If you have given consent to us to collect, use, or disclose your personal data whether before or after the effective date of the Personal Data Protection Laws, you have the right to withdraw such consent at any time throughout the period your personal data available to us unless it is restricted by laws or you are still under beneficial contract.

Data access: You have the right to access your personal data that is under our responsibility; to request us to make a copy of such data for you; and to request us to reveal how we obtain your personal data.

Data portability: You have the right to obtain your personal data if we organize such personal data in automatic machine-readable or usable format and can be processed or disclosed by automatic means; to request us to send or transfer the personal data in such format directly to other data controllers if doable by automatic means; and to request to obtain the personal data in such format sent or transferred by us directly to other data controller unless not technically feasible.

Objection: You have the right to object to the collection, use, or disclosure of your personal data at any time if such doing is conducted for the legitimate interests of us, the corporation, or the individual which is within your reasonable expectation; or for carrying out public tasks.

Data erasure or destruction: You have the right to request us to erase, destroy, or anonymize your personal data if you believe that the collection, use, or disclosure of your personal data is against relevant laws; or that retention of the data by us is no longer necessary in connection with related purposes under this Privacy Policy; or when you request to withdraw your consent or to object to the processing as earlier described.

Suspension: You have the right to request us to suspend processing your personal data during the period where we examine your rectification or objection request; or when it is no longer necessary and we must erase or destroy your personal data according to relevant laws but you instead request us to suspend the processing.

Rectification: You have the right to rectify your personal data to be updated, complete, and not misleading.

Complaint lodging: You have the right to complain to competent authorities according to relevant laws if you believe that the collection, use, or disclosure of your personal data is violating or not in compliance with relevant laws.

You can exercise these rights as the Data Subject by contacting our Data Protection Officer as mentioned below. We will notify the result of your request within 30 days of receipt of such request. If we deny the request, we will inform you of the reason via SMS, email address, telephone, or registered mail (if applicable).

How to exercise rights

Requests to exercise any of the User's rights may be made to us through the contact points provided by us under this document. Requests to exercise this right are available free of charge and will be processed as soon as possible by us.

You can send a request to email: [email protected]
(Please indicate that this is a request for a website. www.truedev.co.th)

Billing and payment

We use third-party payment processors to help us securely process your payment information third-party processors' use of your personal data is subject to their respective privacy policies. This may or may not include privacy protections protected by this policy, and we therefore recommend that you check their respective privacy policies.

Providers of products and services

We may enter into agreements with other companies to provide certain products or services. These service providers are not permitted to use or disclose your personal information other than as necessary to provide services on our behalf or to comply with required legal requirements. We will only share information with service providers that have similar privacy policies to ours or that have agreed to be bound by our policies regarding personal information. Our service providers receive the personal information they need to perform their intended functions, and we will not allow those service providers to use or disclose personal information for their own marketing or other purposes.

Children

If you are under the age of 20 or have legal restrictions, we may collect use, or disclose your personal data. We require your parents or guardian to be aware and provide consent to us or allowed by applicable laws. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Advertising and Marketing

We may send certain information or newsletters for utilizing your preference via your email. If you no longer want to receive communications from us, you can click the "unsubscribe" link in the email or contact us through our email.

Cookies

To enrich and perfect your experience, we use cookies or similar technologies to display personalized content, appropriate advertising, and store your preferences on your computer. We use cookies to identify and track visitors, their usage of our website, and their website access preferences. If you do not wish to have cookies placed on your computer you should set their browsers to refuse cookies before using our website.

Data Security

We endeavor to protect your personal data by establishing security measures following the principles of confidentiality, integrity, and availability to prevent loss, unauthorized or unlawful access, destruction, use, alteration, or disclosure including administrative safeguards, technical safeguards, physical safeguards, and access controls.

Data Breach Notification

We will notify the Office of the Personal Data Protection Committee without delay and, where feasible, within 72 hours after having become aware of it, unless such a personal data breach is unlikely to result in a risk to the rights and freedoms of you. Suppose the personal data breach is likely to result in a high risk to your rights and freedoms. In that case, we will also notify the personal data breach and the remedial measures you without delay through our website, SMS, email address, telephone, or registered mail (if applicable).

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. For any changes to this Privacy Policy, we encourage you to check on our website frequently.

This Privacy Policy was last updated and effective on 1 December 2023

Links to Other Sites

The purpose of this Privacy Policy is to offer products or services and use of our website. Any websites from other domains found on our site are subject to their privacy policy which is not related to us.

Contact Information

If you have any questions about this Privacy Policy or would like to exercise your rights, you can contact us by using the following details:

Data Controller

True Dev Co., Ltd.
10/31 The Trendy Office, 1A Floor, Soi Sukhumvit 13, Khlong Toei Nuea, Vadhana, Bangkok, 10110
[email protected]
www.truedev.co.th
+66 8 2477 3222

Data Protection Officer

10/31 The Trendy Office, 1A Floor, Soi Sukhumvit 13, Khlong Toei Nuea, Vadhana, Bangkok, 10110
[email protected]
+66 8 2477 3222