True Investigation

Hybrid Chat+Form where AI auto-fills case details in real time as the client types

Translator → Moderator → RAG Engine → Claude AI → Response Validator with fallback mock-mode

Automatic language detection and translation so clients and agents communicate in any language

AI has context from knowledge base, service catalog, conversation history, and previous orders

Thumbs up/down feeds training data that continuously improves future responses

AI creates case summaries and client-facing reports with zero manual effort

Intelligent assistant for scheduling, inquiries, and customer service

Separate Customer and Agent apps for iOS & Android from a single codebase

Face ID, Touch ID, and fingerprint authentication on every session

Monitor agent position, battery level, speed, and connectivity in real time

Triggers instant alarm with GPS position, audio recording, and photo to supervisors

Evidence photos and video with burned-in timestamps, GPS coordinates, and metadata watermarking

Verified arrival and departure at assignment locations with geofencing

Continue working without internet connection, auto-sync when reconnected

Configurable triggers with time-based delivery and bilingual content (EN/TH)

In-app AI chat that helps agents with reporting and clients with case inquiries

Secure communication between agent and client without exposing personal contact details

Real-time translation in chat so agents and clients communicate freely in their own language

Clients place new orders and track progress, agents view assignment details and report — all in one hub

Bronze → Silver → Gold → Platinum progression with performance ratings (1–5 stars)

Video courses, documents, and quizzes in two languages (EN/TH)

Mandatory courses with point-based completion tracking

Agent performance automatically unlocks higher tiers and visibility

Card, Bank Transfer, PromptPay, and Crypto support in one system

3% WHT (Withholding Tax) calculated and deducted automatically

Multiple Stripe payment links with 30-day expiration and auto-reminders

Invoices, receipts, and contracts with company branding pulled from DB settings

Automatic overdue notifications via push and email

Balance tracking, withdrawal requests, and full payment history

Automated bookkeeping with complete revenue and expense tracking

80+ components for complete business management in one interface

Draggable Kanban board with deal stages, history, and conversion tracking

Real-time monitoring of all active cases and agents simultaneously

Automatic PII filtering for phone numbers, emails, credit cards, and social links

Rule-based triggers with time-based delivery and channel selection (push/email/both)

Generated and sent automatically based on case type and client profile

Total statistics, KPIs, and performance metrics across all operations

Company details, logos, and tax settings propagate to site, emails, PDFs, and apps in real time

Manage pages, articles, and internal documentation with budget tracking

Encrypted file storage, secure communication channels, and data isolation

Biometric verification for agents on sensitive or high-risk assignments

24-hour IP and email blocking after failed login attempts

Every admin action logged with old/new values for complete traceability

Admin, supervisor, investigator, client — no identity exposure between parties

System prompts per service category with activation/deactivation control

Location-based monitoring and boundary alerts for field operations